Resolve order, logistics, and payment issues without leaving the portal
Route escalations to the right squad, sync with suppliers, and share transcripts instantly.
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Open cases
Active requests awaiting action
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Awaiting updates
Tickets waiting on supplier response
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High priority
Incidents flagged as urgent
Inspection hub
Approve or dispute QA findings with side-by-side evidence.
Logistics control tower
Check pickup slots, customs status, and payment holds at a glance.
Notification center
Catch up on wallet, order, and fulfilment alerts in one inbox.
Live support workspace
Assign owners, set priority, and document resolution steps in one place.
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FAQ & escalation directory
Share these quick links so the right team gets full context before you escalate.
FAQ: help.tradecloudai.com/ops — door-to-door logistics, wallet and dispute workflows.
Email: support@tradecloudai.com for attachments or batch documentation.
Hotline: +86 400-102-8899 (24/7 bilingual ops bridge).